 |
|
|
|
|
|
|
|
Best Practice Tour Europe: Passengers (Cruise) (Hamburg/ Kiel/ Genoa)
|
|
|
|
|
Monday, 25.06.2007 - Hamburg Port Authority, Neuer Wandrahm 4, 20457 Hamburg, Room: Gr. SiSa |
|
|
|
Morning |
|
Individual arrival of participants at Hamburg and check in at the hotel |
|
|
|
|
14:00 - 14:30 hours |
|
Registration of participants and guests |
|
|
|
|
14:30 - 15:00 hours |
|
Official Welcome
"HPA - The Hamburg Answer to Port Administration"
Mr. Ingo Fehrs, Head Corporate and Port Strategy, Hamburg Port Authority (HPA) |
|
|
|
|
15:00 - 16:00 hours |
|
"Hamburg Cruise Market Development and Passenger Forecast"
Mrs. Susanne Milberg, Hamburg Port Consulting (HPC) |
|
|
|
|
16:15 - 17:00 hours |
|
"Marketing for Cruise Destination Hamburg"
Ms Nadine Palatz, Assistant Manager, Hamburg Cruise Center e.V. |
|
|
|
|
17:00 - 18:15 hours |
|
Guided City Walk "From Port to Rathaus" |
|
|
|
|
|
Tuesday, 26.06.2007 - SEEHAFEN KIEL GmbH & Co., Bollhoernkai 1 / IX Stock ("Oslo"), 24103 Kiel |
|
|
|
08:45 - 10:30 hours |
|
Trip to Kiel
Germany’s leading Baltic Sea Port for Passengers and Turnaround Port for Cruise Vessels
Bus starting from hotel at 8:45 |
|
|
|
|
10:30 - 11:00 hours |
|
Welcome and Introduction Seehafen Kiel |
|
|
|
|
11:00 - 11:45 hours |
|
"Passengers and Cruise at the Port of Kiel - Challenges and Chances"
Mr. Heinz Bachmann, General Manager and Head of Sales and Marketing
Department
Mr. Ulf Jahnke, Manager Corporate Communications |
|
|
|
|
12:00 - 13:00 hours |
|
"What cruise line operators demand from ports"
Mr. Kai-Uwe Maross
Senior Manager Port Operations, AIDA Cruises |
|
|
|
|
13:00 - 15:30 hours |
|
Port Information Tour
- Visit and Presentation of the new Cruise Terminal, opened in April 2007
- Passenger and Cargo facilities (incl. entrance to Kiel Canal)
Lunch on board |
|
|
|
|
15:30 - 17:00 hours
|
|
Trip back to Hamburg (Hotel) |
|
|
|
|
20:00 - 22:30 hours |
|
Cultural Event
Pulverfass Cabaret at St.Pauli / Reeperbahn 147 |
|
|
|
|
|
Wednesday, 27.06.2007 |
|
|
|
|
|
|
09:00 - 09:45 hours |
|
"Hafen City and Cruise Terminal Development"
Mr. Robert Voigt
Senior Project Manager, Hafen City GmbH
HafenCity InfoCenter im Kesselhaus
Am Sandtorkai 30
20457 Hamburg |
|
|
|
|
10:00 - 10:45 hours |
|
Presentation Delphin Cruises (on request) |
|
|
|
|
10:15 - 11:15 hours |
|
"Glamour for the Port"
Joachim Koehn
General Manager UNIKAI Hafenbetrieb GmbH |
|
|
|
|
11:15 - 12:00 hours
|
|
Site visit to Hamburg Cruise Center (HCC) |
|
|
|
|
12:15 - 13:45 hours |
|
Port Information Tour by boat
"Warehouse District and Cruise Terminals"
Departure: HPA Anleger (Neuer Zollkanal)
Arrival: Hafentor
Capt. Jensen (HPA) |
|
|
|
|
Afternoon
|
|
Flight to Genoa |
|
|
|
|
|
Thursday, 28.06.2007 |
|
|
|
|
|
|
09:30 - 10:30 hours |
|
Registration of participants |
|
|
|
|
10:00 - 10:15 hours |
|
Welcome by Mrs Marisa Bacigalupo (Presidente GAL) and Mr Agostini (Deputy Secretary General Camera di Commercio) |
|
|
|
|
10:15 - 10:30 hours |
|
Welcome by the Municipality of Genoa |
|
|
|
|
10:30 - 11:00 hours |
|
"Booking on line system" by Neido |
|
|
|
|
11:00 - 11:30 hours |
|
"ACCESS system" by RAM (Rete Austostrade Mediterranee) |
|
|
|
|
11:30 - 12:00 hours |
|
Questions and Discussion |
|
|
|
|
12:30 - 16:30 hours |
|
Transfer to the ancient port
Lunch
Harbour information tour (on ferry boat) incl. Presentations by IIC on "Latest trends in cruise in the Mediterranean Sea"
Alberto Cappato, Instituto Internazionale delle Comunicazioni (IIC) |
|
|
|
|
20:00 hours |
|
Dinner in Genoa - typical restaurant |
|
|
|
|
|
Friday, 29.06.2007 |
|
|
|
|
|
|
08:30 - 11:30 hours |
|
Transfer via dedicated bus to the city of Savona
Onboard visit of Costa Europa cruise vessel
incl. Presentation of the "affinity key" (technological device for onboard entertainment and information)
Demonstration of the above mentioned device; Presentation by cruise operator Costa (on board) |
|
|
|
|
12:00 - 12:30 hours |
|
Closing Session: Evaluation / Results
Onboard lunch on Costa Europa cruise vessel
End of Workshop |
|
|
|
|
Early Afternoon to Evening |
|
Individual departure of participants through bus transfer to Genoa airport and Genoa hotels
|
|
|
|
|
